At MoBit we take pride in our ability to service clients with large orders. Our deep pools of liquidity enable us to support high order size and volume, allowing users to easily exchange $100,000 (USD) unlike other exchanges which might hold funds, cancel orders, or otherwise refuse service without further verification.

Users can check the status of their order (# of confirmations) on the blockchain via the order page by providing their Order ID. Please allow up to 24 hours for your order to receive sufficient blockchain confirmations.

Yes, refunds are available for transactions that are still in the queue. Once an order has been received and confirmed, users will be automatically redirected to the queue page where you can refund your coins. If you have closed out of your order, you can enter your Order ID on the Track Order page. Once you have provided your "To Address" and a refund address, you will enter the refund queue and your funds will be returned to you as soon as possible. If you are unable to start a refund, please contact our support team within 15 days for assistance.

Flat Rate: A flat rate guarantees the exchange rate at the time of order creation. This means that even if the market fluctuates, the rate you agreed upon will remain the same.

Dynamic Rate: A dynamic rate is subject to market fluctuations. The rate you receive will be based on the current market conditions at the time your transaction is processed.

No, MoBit is a non-custodial exchange. Our goal is to provide our users with a safe, fast, and reliable experience.

Transaction times vary depending on network congestion and the number of confirmations required. Most transactions are completed within minutes, but in some cases, it may take up to an hour.

MoBit currently supports Bitcoin (BTC), Monero (XMR), Ethereum (ETH), USDT (Tether), USDC (USD Coin), and DAI (Dai Stablecoin).

Yes, transaction data is stored for 15 days. If an error has occurred with your transaction, please contact support within this timeframe.

If you sent an incorrect amount, please contact our support team immediately with your Order ID. Transactions with insufficient funds may be refunded, but processing times vary.

MoBit is available in many countries, but some regions may have restrictions due to regulations. Please check your local laws and regulations to maintain compliance.